Terms of Service

TIME, CANCELLATIONS,  AND WEATHER POLICY

By confirming your appointment, you agree to Valor Media’s cancellation/reschedule policy: cancellation or reschedule is allowed up to 24 hours before the scheduled appointment.

  • Any change within 24 hours of the appointment incurs a $75 fee.

  • We don’t charge a fee to reschedule because of weather, but aerial/drone work cannot be performed in rain, heavy moisture, or hazardous wind.

  • If you wish to reschedule for weather, please do so at least 24 hours in advance.

  • Turn‑around times:

    • Video: 1–5 business days

    • Photos: next‑day (by close of business)

    • Next‑day video rush: $100 (subject to availability)

REFUNDS

All services are non‑refundable. If you are unhappy with any media, call us directly at 615‑546‑2271 so we can make it right.

TRAVEL & ADDITIONAL SQUARE‑FOOTAGE COSTS

Valor Media routinely services Williamson, Maury, Davidson, and Rutherford Counties.

Projects outside these counties incur a minimum $100 travel fee, with the final amount adjusted for actual distance and travel time (calculated round‑trip in our online booking platform). Projects outside Tennessee require a custom quote.

PHOTO & VIDEO POST‑EDITING

  • Photos

    • Standard delivery: next‑day (close of business)

    • Extra edits / Photoshop / cleanup: $8 per photo (avoid this fee by detailing special requests when you book)

  • Videos

    • Default format: drone open, interior walk‑through, royalty‑free music
      Alternative formats must be specified in the booking comments
      Re‑edits after delivery: $50 minimum (may increase with request complexity)

LIMITED LICENSING RELEASE

Valor Media licenses—rather than sells—photos and video for the sole purpose of marketing the specific listing, commercial space, or event agreed upon.

  • Only the purchasing client may use the media on MLS, social media, or other advertising during the listing or event term.

  • Third parties (builders, stagers, designers, future listing agents, etc.) must secure their own license from Valor Media.

  • Copyright and other exclusive rights remain with Valor Media under the Copyright Act (17 U.S.C. §106).

  • Please do not heavily alter our images or video (aside from resizing) so they continue to reflect our quality standards.

  • Media can be re‑branded for a new agent on an expired/withdrawn listing for a fee, with the original client’s consent.

PAYMENT & LATE FEES

  • Payment is due upon delivery; media remains locked until payment is received.

  • Overdue invoices: $25 per week late fee (at our discretion)

  • Past 30 days: additional $100 per month or 10% per month late fee (whichever is greater)

  • Failure to pay within four weeks may result in notice to your brokerage and local association.

PHOTO & VIDEO USAGE

Media may be posted to social platforms or MLS solely for the promotion of the agreed‑upon listing or event. This policy does not transfer copyright or grant any other exclusive rights.

WORK PRODUCT OWNERSHIP

All copyrightable work product created by Valor Media remains the exclusive property of Valor Media. We reserve the right to use images and video for advertising, portfolio display, publication, and other purposes. Unauthorized use is a copyright violation and grounds for contract termination.

PROPERTY OWNER APPROVAL

Clients are responsible for obtaining written permission from the property owner before filming or photography. A template approval form is available on request. Valor Media focuses footage on the contracted property and will respect neighboring privacy; additional neighbor permissions may be required.

SEVERABILITY

If any portion of this agreement is found invalid or unenforceable, the remaining provisions remain in full force and effect, revised only as necessary to become enforceable.

Questions? Need clarification? Call us anytime at 615‑546‑2271. We value transparency and look forward to creating exceptional media for you.